These terms govern the relationship between Profintis Group, S.L.U. (hereinafter “the Host”) and the person making a booking (hereinafter “the Guest”) through www.kosta-blanca.com. By confirming a booking, the Guest fully accepts these terms.
1. Host details
- Legal name: Profintis Group, S.L.U.
- Spanish tax ID (NIF): B54738364
- Address: Ca Puig Mayor 4
- Email: info@kosta-blanca.com
- Phone: +34 679 120 466
2. Booking and confirmation
Bookings are made through kosta-blanca.com using Stripe’s secure payment system. Upon completing a booking, the Guest receives a confirmation email with the stay details and a link to manage the booking.
The booking is authorized at the moment of payment, but the charge on the card is processed only after the final availability check (typically within 30 minutes). If a conflict is detected, the authorization is released at no cost to the Guest.
3. Payment
- We accept: credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Klarna for bookings over €300.
- All payments are processed by Stripe — the Host does not store the Guest’s banking details.
- Prices shown include the applicable VAT (10% for tourist accommodation in Spain).
- Municipal tourist tax, if applicable, is charged separately at check-in.
4. Cancellation policy
We apply a standard cancellation policy:
- Cancellation more than 14 days before check-in: 100% refund.
- Cancellation between 14 and 7 days before check-in: 50% refund.
- Cancellation less than 7 days before check-in or no-show: no refund.
To cancel, the Guest must email info@kosta-blanca.com or use the booking management link sent by email.
In cases of force majeure (natural disasters, government restrictions, etc.), we will assess each case individually and offer date changes or a full refund.
5. Check-in and check-out
- Check-in: from 15:00.
- Check-out: by 11:00.
- Any arrival or departure outside these hours must be agreed in advance and may be subject to additional charges if extra cleaning work is required.
- The Guest will receive access instructions (key safe code or in-person meeting with the Host) 24 hours before check-in.
6. Minimum stay
The minimum stay is 4 nights year-round, extending to 7 nights in high season (July and August). Exceptions for long weekends and specific dates may be announced on each apartment’s page.
7. Number of guests
The maximum number of guests is shown on each apartment’s page (4 people in all our apartments). The maximum may not be exceeded without prior authorization from the Host. The presence of undeclared guests may result in termination of the contract without refund.
8. Damages
No security deposit is required. The Guest is responsible for any damage caused to the apartment or its contents during the stay, except normal wear and tear. In the event of damage:
- The Host will notify the Guest in writing within 7 days of check-out.
- Damages will be assessed at the actual cost of repair or replacement.
- The charge will be applied to the card used for the booking, in accordance with Stripe’s rules on subsequent charges authorized by the Guest.
9. House rules
- No smoking inside the apartment or in indoor common areas. Permitted on private terraces.
- Pets: subject to availability — please ask in advance.
- Parties and events: not allowed.
- Quiet hours: please respect silence between 22:00 and 08:00 as required by the property’s community rules.
10. Cleaning
- End-of-stay cleaning is included in the price.
- The apartment is delivered clean with bed linen and towels. We ask the Guest to leave it in reasonable condition (rubbish disposed of, dishes in the dishwasher, no food remains).
11. Services included
- High-speed Wi-Fi
- Air conditioning
- Equipped kitchen (dishwasher, oven, microwave, washing machine)
- Towels and bed linen
- Parking space (where applicable)
- Access to community pools and gardens
12. Liability
The Host acts with due diligence to ensure the quality of the accommodation and the information published. However, the Host is not responsible for:
- Occasional interruptions of public services (water, electricity, internet) outside its control.
- Loss or theft of the Guest’s personal belongings.
- Changes to community services (e.g., pool temporarily closed for maintenance).
13. Data protection
Personal data provided is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGPD). The data controller is Profintis Group, S.L.U. For detailed information on what data we collect, why, how long we keep it, and how to exercise your rights (access, rectification, erasure, etc.), see our Privacy Policy and our Cookie Policy.
14. Governing law and jurisdiction
These terms are governed by Spanish law. For any dispute, the parties submit to the Courts of Orihuela (Alicante), except where consumer law grants the Guest jurisdiction in another forum.
15. Changes to these terms
The Host reserves the right to modify these terms. Modifications apply to bookings made after their publication. The date of the last update appears at the end of this page.
Last updated: 11 May 2026